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Knowledge Services Manager, Practice Support

Post Date
Closing Date
Institution Name
Kutak Rock Law Library
Job Location
Scottsdale, AZ
Job URL
https://www.kutakrock.com/general-content/careers-staff-positions

JOB SUMMARY

Kutak Rock seeks a Knowledge Services Manager, Practice Support to lead the development, implementation, and optimization of practice area knowledge resources. Reporting to the Director of Knowledge Services, this individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise—including familiarity with legal AI and generative AI tools—and a passion for fostering a culture of knowledge sharing and responsible AI adoption. 

 

This full-time, hybrid position is available to candidates in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.

 

RESPONSIBILITIES

  • In conjunction with the Director of Knowledge Services and practice group leaders, design and execute practice area-specific knowledge management strategies aligned with practice group needs and client service goals
  • Identify opportunities to enhance knowledge workflows, systems, and resources.
  • Identify and collect relevant legal precedents, forms, checklists, and other practice-specific documents from attorneys
  • Develop and maintain a comprehensive knowledge base within the firm’s document management system
  • Implement tagging and metadata systems to facilitate efficient search and retrieval of information
  • Collaborate with practice area leaders to create intranet knowledge resources.
  • Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices
  • Collaborate with IT to integrate Knowledge Management tools with practice group systems and ensure seamless workflows
  • Evaluate and recommend legal technology tools to enhance practice group knowledge management capabilities and increase efficiency
  • Evaluate, recommend, and support the integration of legal AI and generative AI tools (e.g., document drafting, research, and summarization platforms) into practice group workflows to improve quality, consistency, and efficiency
  • Engage with practice group attorneys to encourage active participation in knowledge capture and sharing
  • Partner with practice groups to identify and address practice-specific knowledge needs
  • Develop and deliver training programs to drive the adoption of Knowledge Management tools and processes within practice groups
  • Develop and maintain user-friendly AI enablement resources—such as approved prompt guides, quick-start materials, and FAQs—to help attorneys and staff use approved AI tools effectively and accurately
  • Deliver training and engagement activities (e.g., lunch-and-learn sessions and demonstrations) that promote adoption of approved AI tools and reinforce responsible, firm-approved usage
  • Provide ongoing support and resources to ensure practice group users can maximize the value of Knowledge Management initiatives
  • Track usage and engagement with Knowledge Management tools and resources within assigned practice areas
  • Evaluate the effectiveness of practice group Knowledge Management initiatives and recommend enhancements based on data-driven analysis

 

QUALIFICATIONS: Skills and Abilities

  • Strong understanding of knowledge management principles and their application in the legal industry
  • Familiarity with Knowledge Management platforms and tools, such as NetDocuments and Litera
  • Familiarity with legal AI and generative AI tools (e.g., Harvey AI, or comparable platforms) and an interest in evaluating emerging legal technologies
  • Excellent project management skills with the ability to lead cross-functional teams
  • Exceptional communication and people skills, with a focus on stakeholder engagement
  • Analytical thinker with an initiative-taking approach to identifying and solving challenges
  • Ability to analyze data and use metrics to inform decision-making and demonstrate impact

 

QUALIFICATIONS: Education and Experience

  • Bachelor’s degree required; master’s degree in library and/or information studies or Juris Doctorate preferred
  • Minimum of 5 years of experience in knowledge management in a law firm
  • Proven record of implementing Knowledge Management systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus
  • SharePoint intranet publishing experience required

 

Position Information

Status: Exempt

Salary Range: $105,000 - $130,000,  per year, commensurate with education and experience

Work Arrangement: Hybrid 3:2, with Manager approval in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.