Skip to main content
Important Update

Due to a parking lot construction project, the Arizona Talking Book Library building will be closed to walk-in visitors from July 20 – August 14, 2026. We will continue to provide talking books, braille, and library equipment by mail.

During this time, staff may be unavailable to answer calls immediately. Please leave a voicemail message with your full name, phone number with area code, and message and we will return your call within one business day. You may also contact us by email at [email protected]. We look forward to hearing from you!

Knowledge Services Manager, Practice Support

Post Date
Closing Date
Institution Name
Library
Job Location
Scottsdale, AZ
Job URL
https://www.kutakrock.com/general-content/careers-staff-positions

JOB SUMMARY

Kutak Rock seeks a Knowledge Services Manager, Practice Support to lead the development, implementation, and optimization of practice area knowledge resources. Reporting to the Director of Knowledge Services, this individual will play a pivotal role in ensuring our attorneys, paralegals, and staff have access to the tools and information they need to deliver exceptional client service. The ideal candidate will bring a strategic mindset, technological expertise—including familiarity with legal AI and generative AI tools—and a passion for fostering a culture of knowledge sharing and responsible AI adoption. 

 

This full-time, hybrid position is available to candidates in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.

 

RESPONSIBILITIES

  • In conjunction with the Director of Knowledge Services and practice group leaders, design and execute practice area-specific knowledge management strategies aligned with practice group needs and client service goals
  • Identify opportunities to enhance knowledge workflows, systems, and resources.
  • Identify and collect relevant legal precedents, forms, checklists, and other practice-specific documents from attorneys
  • Develop and maintain a comprehensive knowledge base within the firm’s document management system
  • Implement tagging and metadata systems to facilitate efficient search and retrieval of information
  • Collaborate with practice area leaders to create intranet knowledge resources.
  • Ensure all knowledge content is accurate, accessible, and aligned with legal industry best practices
  • Collaborate with IT to integrate Knowledge Management tools with practice group systems and ensure seamless workflows
  • Evaluate and recommend legal technology tools to enhance practice group knowledge management capabilities and increase efficiency
  • Evaluate, recommend, and support the integration of legal AI and generative AI tools (e.g., document drafting, research, and summarization platforms) into practice group workflows to improve quality, consistency, and efficiency
  • Engage with practice group attorneys to encourage active participation in knowledge capture and sharing
  • Partner with practice groups to identify and address practice-specific knowledge needs
  • Develop and deliver training programs to drive the adoption of Knowledge Management tools and processes within practice groups
  • Develop and maintain user-friendly AI enablement resources—such as approved prompt guides, quick-start materials, and FAQs—to help attorneys and staff use approved AI tools effectively and accurately
  • Deliver training and engagement activities (e.g., lunch-and-learn sessions and demonstrations) that promote adoption of approved AI tools and reinforce responsible, firm-approved usage
  • Provide ongoing support and resources to ensure practice group users can maximize the value of Knowledge Management initiatives
  • Track usage and engagement with Knowledge Management tools and resources within assigned practice areas
  • Evaluate the effectiveness of practice group Knowledge Management initiatives and recommend enhancements based on data-driven analysis

 

QUALIFICATIONS: Skills and Abilities

  • Strong understanding of knowledge management principles and their application in the legal industry
  • Familiarity with Knowledge Management platforms and tools, such as NetDocuments and Litera
  • Familiarity with legal AI and generative AI tools (e.g., Harvey AI, or comparable platforms) and an interest in evaluating emerging legal technologies
  • Excellent project management skills with the ability to lead cross-functional teams
  • Exceptional communication and people skills, with a focus on stakeholder engagement
  • Analytical thinker with an initiative-taking approach to identifying and solving challenges
  • Ability to analyze data and use metrics to inform decision-making and demonstrate impact

 

QUALIFICATIONS: Education and Experience

  • Bachelor’s degree required; master’s degree in library and/or information studies or Juris Doctorate preferred
  • Minimum of 5 years of experience in knowledge management in a law firm
  • Proven record of implementing Knowledge Management systems and driving user adoption and familiarity with legal processes and law firm operations is a strong plus
  • SharePoint intranet publishing experience required

 

Position Information

Status: Exempt

Salary Range: $105,000 - $130,000,  per year, commensurate with education and experience

Work Arrangement: Hybrid 3:2, with Manager approval in one of the following firm offices: Atlanta, GA; Little Rock, AR; Omaha, NE; Scottsdale, AZ; or Washington, DC.