The Opportunity:

Embry-Riddle Aeronautical University (ERAU) invites applications for the position of Library Evening Access Services Coordinator. This position plays a critical role in supporting library operations, delivering high-quality customer service, and ensuring access to library resources, services, and facilities during evening and weekend hours.

The successful candidate will serve as a key member of the Access Services team, providing direct assistance to students, faculty, staff, and visitors while maintaining responsibility for library operations during designated shifts. This role requires strong organizational skills, attention to detail, supervisory experience, and a commitment to fostering an exceptional user experience.

Key Responsibilities

• Provide direct assistance at library service desks, helping constituents discover, access, and utilize library collections, resources, and services in a variety of formats.

• Manage the circulation of library materials and equipment, including check-out and check-in functions.

• Utilize the Alma Library Services Platform (LSP), shared with the ERAU Hunt Library, to support circulation and access services operations.

• Oversee library operations, services, facilities, and resources during evening hours, serving as the primary staff member responsible for library operations during assigned shifts.

• Serve as the full-time staff member in charge on Saturdays and conduct facility closing procedures on Fridays and Saturdays.

• Monitor and respond appropriately to facility, operational, and safety-related concerns.

• Assist with the supervision, training, scheduling, and evaluation of student assistants, with direct responsibility for evening student staff supervision.

• Support the daily operations and ongoing functions of the Access Services unit.

• Coordinate facility-related requests and submit work orders to Facilities Management, Safety, and Custodial Services as needed.

• Participate as a member of the Library Marketing Committee and contribute to outreach and promotional initiatives.

Work Schedule

Fall and Spring Semesters

• Tuesday through Saturday

• 12:00 p.m. – 9:00 p.m.

Final Examination Period Extended Hours

• Tuesday through Thursday: 12:00 p.m. – 9:00 p.m.

• Friday and Saturday: 4:00 p.m. – 1:00 a.m.

Summer Schedule

• Tuesday through Friday

• 7:00 a.m. – 5:00 p.m.

Please note: Work hours may vary during academic breaks, holidays, and special operating periods to meet library staffing and service needs.

Job Duties:

Patron Services & Technology Support

• Provide frontline constituent service at library service points, assisting students and faculty members with access to library resources, services, materials, and technology.

• Utilize the Alma Library Services Platform to manage circulation transactions, patron accounts, equipment lending, and resource access.

• Troubleshoot and support library technology, including computers, printers, scanners, plotters, study room equipment, and loanable devices.

• Interpret and enforce library policies, procedures, patron confidentiality standards, and FERPA requirements.

• Resolve patron inquiries, complaints, and registration issues while maintaining a high level of constituent service.

• Receive billing questions and elevate as needed to Access Services Supervisor or designated authority.

Access Services Operations

• Oversee evening and weekend library operations, including facility closing procedures on Fridays and Saturdays.

• Support Access Services functions and serve as a cross-trained backup for departmental operations.

• Manage Course Reserves services, maintain usage statistics, and communicate with faculty and staff.

• Maintain departmental documentation, policies, procedures, and student employee resources.

• Contribute to library marketing, outreach initiatives, displays, exhibits, and programming.

Student Assistant Supervision

• Assist with recruiting, hiring, onboarding, training, scheduling, and evaluating student assistants.

• Provide direct supervision of student employees during evening and Saturday shifts.

• Monitor performance, ensure compliance with departmental policies, and support professional development opportunities.

• Collaborate with the Access Services team to maintain adequate staffing and service coverage.

Building Safety & Facilities Coordination

• Promote a safe, secure, and welcoming library environment.

• Serve as the evening liaison with Safety, Facilities Management, and Custodial Services.

• Submit and monitor facility work orders and respond to operational and emergency situations as needed.

Outreach & Professional Engagement

• Support library outreach, marketing, strategic initiatives, and special projects.

• Participate in library, campus, and university committees and meetings.

• Stay current with trends and best practices in library services through ongoing training and professional development.

Additional Responsibilities

• Support university and library strategic goals.

• Contribute to the continuous improvement of library services and operations.

• Perform other duties as assigned.