Librarian - Circulation

Position Summary: 

This position performs professional front-line or supporting library services, connecting library customers to information, resources, and services

Essential Duties:

• Trains, supervises, and evaluates staff assigned to the work group
• May be responsible for library oversight in absence of library administrative staff
• Must be willing to work evenings and weekends
• Trains volunteers assigned to the work group
• Creates reports to analyze circulation data to support daily workflow and library performance evaluation
• Responds to customer comments and concerns
• Resolves disputes about customer accounts
• Oversees maintenance and troubleshooting for circulation related technology and equipment
• Serves as a member of the library management team and appropriate Yavapai Library Network committee
• Interacts directly with library users at the circulation desk providing front-line circulation customer service
• Performs other duties as assigned

Qualifications:

Education and/or Experience: A Master's Degree in Library Science (MLS) from an ALA accredited institution OR a Master's degree in a related field and experience in a public library preferred OR any equivalent combination of education, experience, and training in a library setting which provides the knowledge and abilities necessary to perform the essential functions of the position.

City Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external.

Our core beliefs are: Act with Integrity, Work as a Team, Have Personal Commitment and Loyalty, Solve Problems, Take Pride In Excellent Results, High Level of Productivity and Being Nice.

Knowledge, Skills, and Abilities:

• Ability to resolve customer conflicts
• Ability to schedule staff at multiple service points
• Ability to create training and documentation for internal procedures
• Ability to perform detail-orientated tasks such as issuing library cards, checking in, checking out, shelving, resolving fines and fees accurately.
• Ability to effectively administer day-to-day operations including workflow management, development of procedures, and supervision of staff
• Skill to effectively supervise, evaluate, motivate, mentor, and lead work group staff
• Knowledge of library services, systems, procedures, and ethics
• Prior experience with SirsiDynix Symphony preferred.
• Skill in interpreting and applying rules, policies, and procedures
• Knowledge of information resources, professional library tools, reference, and searching skills
• Ability to provide excellent customer service
• Skill in proactively using technology to perform job or enhance customer experience
• Ability to develop strong relationships with area libraries and organizations
• Ability to establish and maintain effective working relationships with co-workers, volunteers, and library customers
• Ability to communicate effectively both orally and in writing
• Ability to exercise initiative, sound judgment, and discretion in performance of duties
• Ability to work well with minimal supervision
• Ability to expand knowledge and work skills
• Ability to analyze and facilitate resolution of problems