Connect Arizona Digital Navigator

Connect Arizona Digital Navigators provide remote one-on-one tech help to Arizonans via phone, text, email and video chat. Navigators serve as technology tutors, troubleshooters and researchers - providing quality and friendly help to ensure all Arizona communities thrive online. The Connect Arizona project is supported by the Arizona State Library, Archives and Public Records, a division of the Secretary of State, with federal funds from the Institute of Museum and Library Services.

This is a temporary, grant-funded position expected to continue through September 30, 2023 (with the possibility of extension if funding allows). 

Duties:

• Receive, return or initiate phone, text message, email or video chat contact with callers seeking technology assistance.
• Communicate with each client about their technology needs. Assess their access to affordable internet and devices. Assess their current digital literacy skill level and tutoring/troubleshooting interests and needs.
• Make a plan with clients for follow up meetings on tutoring, troubleshooting and/or information sharing. Research information for clients if necessary.
• Tutor, navigate and/or provide quality information to clients to meet their technology needs. This may include both phone and online interactions, as well as referral to sources of additional information and digital literacy skills training.
• Advise clients about free or affordable home internet service options for which they may qualify. Assist clients to apply for services they choose, and support their efforts to secure service.
• Advise clients about sources of affordable computers or other devices for which they may qualify, and support their efforts to acquire appropriate devices.
• Participate in team meetings and provide feedback about Connect Arizona.
• Spanish-speaking navigators may support translation of website resources and marketing materials as necessary.
• Other tasks as necessary.

Required:

• Computer/device to work with.
• Internet connection.
• Soft skills in working with the public and technology.
• Ability to work independently with limited supervision.
• Intermediate skills in navigating technology, including:
  • Computers.
  • Smartphones.
  • Tablets.
  • Websites.
  • Email.
  • Applications.
• Basic skills in troubleshooting technology.
• Basic skills in online research.
• Basic skills in data entry.

Highly Preferred:

• Bilingual English/Spanish speaker.
• Familiarity with Arizona resources and services.
• Available to work evenings and/or weekends.
• Experience in public library and/or digital navigator work.
• Experience with navigating:
  • Windows and Apple computers.
  • Android and Apple smartphones/tablets.
  • Microsoft Office (Word, Excel, PowerPoint).
  • Google Applications (Docs, Sheets, Slides).
  • The Affordable Connectivity Program (ACP) application process.
  • Zoom Video Chat/Screen Sharing.

Hours: 20 hours a week

Pay Rate: $ 20/hr

To apply: send a resume & cover letter to [email protected] . The first review of applicants will begin March 7.