Computer and Network Support Technician

Arizona State Library, Archives & Records COVID-19 Response – Temporarily suspending all in-person services, while maintaining our statutory responsibilities

  • Our number one goal is to keep the public and our employees safe
  • The situation related to COVID-19 is rapidly developing, as is the response from this office and the state. Please check back regularly for updates
  • We are committed to providing continuity of services while reducing exposure risks
  • In-person trainings for ALL divisions are on hold until further notice. Divisions will hold trainings by webinar as needed.
  • Department staff will attend community meetings virtually or by phone, when available.
  • Services impacted:
    • In-person Patent and Trademark Resource Center consultations
    • The Arizona Capitol Museum is closed until further notice.
    • In-person retrieval and immediate checkout of materials to patrons of Arizona Talking Book Library
    • Walk-in reference service for Archives & the Research Library

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Institution Name: 
Mohave County Library District
Job Location: 
Mohave County
Post Date: 
Friday, March 26, 2021
Closing Date: 
Friday, April 16, 2021
Job URL: 
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Essential Job Functions

  • Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment.
  • Provides administration of a multiple server network.
  • Plans and implements network security and data administration.
  • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment.
  • Responds to calls from users.
  • Researches, evaluates and tests new technologies for existing and proposed network systems.
  • Troubleshoots problems related to any aspect of network systems and PC's.
  • Diagnoses, tracks resolves, and documents problems.
  • Identifies system problems and recommends possible solutions.
  • Corrects and tests software and hardware problems.
  • Serves as initial point-of-contact with vendors to solve problems.
  • Identifies and resolves hardware, software, and networking problems related to end-user computing; may maintain and repair data communication lines, routers, and software; schedules and coordinates preventative maintenance on computer and peripheral equipment.  Installs, configures and tests new and updated releases of end-user software systems and computing equipment.
  • Configures network interface cards, protocols, cabling, routers, switches and hubs.
  • Provides technical specifications for new projects.
  • Performs diagnostics on suspected faulty components.
  • Writes general work plans and status reports for projects and presents plans to management.
  • Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards.
  • Trains and cross-trains fellow employees on system operations and usage.
  • Performs password and other various levels of security support on systems.
  • Analyzes statistics and writes reports on system events and performance.
  • Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.
  • Communicates and acts in a professional manner with the public, co-workers, and work contacts.