Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment.
Provides administration of a multiple server network.
Plans and implements network security and data administration.
Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment.
Responds to calls from users.
Researches, evaluates and tests new technologies for existing and proposed network systems.
Troubleshoots problems related to any aspect of network systems and PC's.
Diagnoses, tracks resolves, and documents problems.
Identifies system problems and recommends possible solutions.
Corrects and tests software and hardware problems.
Serves as initial point-of-contact with vendors to solve problems.
Identifies and resolves hardware, software, and networking problems related to end-user computing; may maintain and repair data communication lines, routers, and software; schedules and coordinates preventative maintenance on computer and peripheral equipment. Installs, configures and tests new and updated releases of end-user software systems and computing equipment.
Configures network interface cards, protocols, cabling, routers, switches and hubs.
Provides technical specifications for new projects.
Performs diagnostics on suspected faulty components.
Writes general work plans and status reports for projects and presents plans to management.
Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards.
Trains and cross-trains fellow employees on system operations and usage.
Performs password and other various levels of security support on systems.
Analyzes statistics and writes reports on system events and performance.
Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.
Communicates and acts in a professional manner with the public, co-workers, and work contacts.