Computer and Network Support Technician

Essential Job Functions

• Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment.
• Provides administration of a multiple server network.
• Plans and implements network security and data administration.
• Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment.
• Responds to calls from users.
• Researches, evaluates and tests new technologies for existing and proposed network systems.
• Troubleshoots problems related to any aspect of network systems and PC's.
• Diagnoses, tracks resolves, and documents problems.
• Identifies system problems and recommends possible solutions.
• Corrects and tests software and hardware problems.
• Serves as initial point-of-contact with vendors to solve problems.
• Identifies and resolves hardware, software, and networking problems related to end-user computing; may maintain and repair data communication lines, routers, and software; schedules and coordinates preventative maintenance on computer and peripheral equipment.  Installs, configures and tests new and updated releases of end-user software systems and computing equipment.
• Configures network interface cards, protocols, cabling, routers, switches and hubs.
• Provides technical specifications for new projects.
• Performs diagnostics on suspected faulty components.
• Writes general work plans and status reports for projects and presents plans to management.
• Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards.
• Trains and cross-trains fellow employees on system operations and usage.
• Performs password and other various levels of security support on systems.
• Analyzes statistics and writes reports on system events and performance.
• Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts.