Provide reference assistance to patrons directly over the phone and electronically. Work with patrons to determine what they would like to read specifically, such as identifying certain subjects, authors, series, etc. to read or some combination of these options. Instruct patrons in procedures for using the Talking Book Library catalog and BARD to make these selections.
On phone and computer, input information regarding new or inactive readers, changes of address, or alerts from computer regarding patrons' accounts.
Collaborate with and manage accounts for institutions that provide services to our library patrons. May assist in other collateral duty areas such as collection development, outreach to schools, monitoring of children and young adult accounts, and participating in a book club for the Talking Book Library patrons, as needed. Write articles for the Talking Book Library’s newsletter.
Provide outreach and collaborate with other staff and institutions through participation in professional groups and conferences, meetings/training, reading professional journals, greeting public at counter (walk-ins), and MAP processes.
Other duties as assigned as related to the position.
KNOWLEDGE, SKILLS, & ABILITIES
- Knowledge of books, authors, subjects, series, and genres.
- Knowledge of library policies and procedures.
- Technical knowledge of computers and computer programs including KLAS, MSWord, MSExcel, and Microsoft Outlook.
- Knowledge of patron interview techniques, and ability to accommodate individual patron’s needs and preferences.
- Knowledge of community resources and library reference materials.
- Knowledge of search strategies to use on-line and print sources to obtain needed information.
- Solid knowledge of library principles, practices, and procedures.
- Excellent oral and written communication skills with both individuals and groups.
- Customer service skills
- Reference interviewing skills
- Computer, personal device, telephone, and interpersonal skills
- On-line research
- Organization and record keeping skills
- Ability to serve people losing their sight and certain physical abilities to qualify for the service.
- Ability to communicate clearly and effectively with patrons who may not communicate clearly or effectively due to loss of hearing, physical disabilities, or reduced mental abilities, i.e. memory problems, dementia, Alzheimer's.
- Ability to work well with others, i.e. staff and volunteers.
- Ability to move between tasks quickly as priorities change.
Valid AZ Driver’s License.
The ideal candidate will have a good knowledge of general and popular literature and experience in using online resources.
Master’s degree in Library Science from an accredited college or university with two to five years experience as a professional librarian preferred. Other experience and/or other advanced degrees may be considered.
The State of Arizona provides an excellent comprehensive benefits package including:
- Top-ranked retirement and long-term disability plans
- Affordable medical, dental, life, and short-term disability insurance plans
- Accrued vacation pay and sick days
- 10 paid holidays per year
- Deferred compensation plan
- Credit union membership
- Wellness plans