Serve as primary liaison to faculty, students, undergraduate and graduate academic and research programs, students, school and community groups, and other users of the library’s experiential learning spaces. Collaborate with stakeholders to design, develop, implement and assess spaces and services that provide an outstanding immersive user experience and increase the impact of Cline Library’s experiential learning spaces. Identify, recommend, and implement new experiential learning spaces and services that support and promote learning, creativity and innovation.
Provide programming that promotes innovative and immersive learning, including course-based instruction and regularly-scheduled workshops that support NAU’s academic and research goals. Develop and present customized experiences for other campus, school and community groups. Evaluate programming for continuous improvement.
Lead a team of 2 FTE library employees and 6 student employees whose work supports current and future directions of the library’s experiential learning spaces. Manage performance, support employee development, and foster an environment that promotes accountability, high performance, employee engagement, and a shared sense of purpose and spirit of cooperation and collaboration.
Oversee assessment of experiential learning spaces to ensure they are aligned with university goals, academic programs, user needs, and budget limitations.
Develop and participate in outreach activities, with the support of other library employees, on campus and in the community to demonstrate experiential learning space capabilities and introduce tools, technologies, and services. Help develop promotional materials for these programs.
Collaborate with other library employees to pursue grants and other funding opportunities that support and enhance experiential learning spaces.
Keep abreast of developments in current and emerging experiential learning spaces, technologies, and other areas as related to position responsibilities.
Actively participate in achieving organizational and departmental priorities through cross-training in other library units. Participate in and contribute positively to library-wide planning and initiatives.
Provide outstanding quality customer service and comprehensive information, research, and referral support at the Ask Us! Desk, virtually through chat and web conferencing software, by phone, and through email.
Maintain a high level of awareness of library policies and procedures and apply appropriately to user interactions.
Sustain flexibility in work schedule to accommodate shifting priorities of the unit.
ALA-accredited graduate degree from a library or information science program or equivalent graduate degree in a relevant field.
One year of experience working in an academic library or similar setting.
Demonstrated experience working in experiential learning spaces such as makerspaces, audio production studios, virtual reality labs and data visualization labs.
Experience designing, implementing and evaluating services in makerspaces, innovative experiential learning spaces or similar facilities.
Supervisory experience including performance oversight and evaluation.
Experience working with faculty to design, deliver and assess experiential learning activities in academic or research environments.
Strong knowledge of issues and technology trends related to maker and user technologies used in experiential learning spaces, and ability to use self-directed learning to stay current.
Ability to design, develop, implement and assess efficient, effective operations including workflows and processes.
Experience with library-specific tools including online resources, chat, library services platforms such as Ex Libris Alma/Primo, and/or scheduling tools.
Ability to design and deliver effective training and instruction to users of different ages, cultural backgrounds, and experience levels.
Experience developing, presenting and evaluating outreach activities that promote a program or service.
Experience providing research support in an academic library.
Excellent interpersonal and written communication skills.
Experience providing outstanding customer service in a diverse and user-centered environment.
Evidence of a high level of productivity and flexibility when working independently or in teams.
Ability to manage multiple, conflicting, and shifting priorities while remaining positive and productive. Ability to remain calm and respectful under pressure or during difficult interactions.
Ability to work effectively in and contribute positively to a collaborative and inclusive environment that values and leverages diverse perspectives.