Lead a team of staff and student employees whose work supports interlibrary loan, document delivery, and course reserves. Manage individual and team performance and development. Foster an environment that promotes accountability, high performance, staff engagement, and a shared sense of purpose as well as a spirit of cooperation and collaboration.
Serve on CDDS leadership team, including contributing to the shaping of departmental staffing and operations. Collaborate and communicate effectively with leadership team colleagues to provide outstanding and responsive services in support of library and university goals.
Develop, oversee, and document sustainable workflows and staffing models in the content delivery unit to ensure work is completed efficiently and accurately.
Effectively deploy staff and other resources across course reserves and interlibrary loan/document delivery to meet service goals and respond to fluctuating demands.
Course Reserves and Instructional Support: Oversee the day-to-day management of the course reserves unit, ensuring that course materials are accessible to students in a timely manner. Identify and implement new strategies and services to improve quality and efficiency. Process course reserves requests as needed during peak times.
Play a key role in a university initiative focused on affordability and accessibility of course materials. Collaborate with faculty to replace commercial textbooks with licensed library resources or open educational resources. Collaborate with library staff to coordinate selection of digital content. Serve as a library and campus resource on issues related to Open Educational Resources (OER) and affordable course content and conduct outreach and educational programming on these topics. Utilize data and metrics to assess and communicate the use, value, and impact of OER.
Collaborate with Disability Resources to ensure that course materials are accessible to all students. Serve on a multi-institutional project developing a repository of accessible course materials; the project is funded by a Mellon Foundation grant. Serve as the library’s expert on accessibility issues related to course-related content. Actively provide guidance and support to instructional faculty on appropriate application of fair use and educational uses of copyrighted material in face-to-face and as online educational contexts.
Work collaboratively with library staff, vendors, and campus E-Learning and Disability Resources staff to ensure convenient, seamless, accessible, and affordable access to digital content.
Interlibrary Loan/Document Delivery: Provide broad oversight for interlibrary loan and document delivery, working with the Library Supervisor for this unit to develop policies, plan projects, and set future directions.
Digitization: Oversee digitization of materials in a variety of formats, including books, articles, and media.
Information Technology: Manage, monitor, and improve the technology supporting the work of the unit in collaboration with library and university IT staff. Research, develop, evaluate and apply technological solutions to meet faculty and student needs. Serve as a university administrator of the Kaltura video platform and primary contact for streaming media access and delivery.
User Experience: Work with the Library’s User Experience team to ensure that user interfaces to online tools are useable and effective. Develop web content to explain and promote unit services.
Cross-unit Collaboration: Collaborate with other library and campus units to support the work of the unit. Develop and maintain positive relationships and clear, open communication with library staff, library users, vendors, and other stakeholders.
Innovation: Keep abreast of developments in areas related to position responsibilities. Ensure that Cline Library remains innovative and responsive to evolving course management and content delivery systems and practices.
To be considered for rank of Assistant Librarian:
ALA-accredited graduate degree from a library and information science program or an advanced degree in a related field.
One year of experience working with course reserves, interlibrary loan/document delivery, online instruction, or another area related to the delivery of library or instructional content in an academic or similar setting.
One year of supervisory experience.
To be considered for rank of Associate Librarian:
All of the above plus:
6 years or more of effective, successful experience as a librarian in an academic library or similar setting.
A sustained record of scholarly and/or creative activities.
A record of service that shows a pattern of sustained service to the profession and a university community, and the potential to assume a leadership role within the profession.
Experience with course reserves workflows, processes, systems, and technologies.
Experience delivering instructional content to faculty or students and using the faculty or administrative interface to course management systems (e.g. Blackboard Learn, Moodle, Canvas).
Experience supervising full-time staff, including hiring, goal setting, performance management, and formal evaluation at the individual and unit levels.
Demonstrated ability to communicate and collaborate effectively with a diverse group of internal and external stakeholders, including (but not limited to) users, library and university staff, faculty, and vendors. Ability to communicate specialized, technical information clearly and understandably to a variety of audiences.
Evidence of ability to learn and apply new skills and technologies to solve problems and/or improve efficiency.
Excellent analytical, organizational, and problem-solving skills, including the ability to meet deadlines, prioritize work, learn independently, and respond to changing needs.
Knowledge of current trends and developments related to open educational resources (OER).
Knowledge of library and university practices related to US copyright law and fair use.
Knowledge of applicable laws and library and university practices related to accessibility of course materials for students with disabilities, including the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, WCAG 2.0 and assistive technology.
Ability to provide excellent customer service, including the ability to think critically and work under pressure to communicate with users in difficult transactions.